Policies

POLICIES

MINIMUM ORDER: 15.00 plus shipping charges.

Full payment with order by PayPal please.

A 10% charge will be deducted from refunds on cancelled orders.

SHIPPING: Shipping is in September. If you have a preferred shipping date, please e-mail us at orders@bearded-iris.co.uk (please indicate your order number in your e-mail) and specify delivery dates. Shipments will be made by Parcel Post. Please include your full address and telephone number.

SUBSTITUTIONS: Substitutions will be made with like or better Iris. Our substitutions will be as close to what you ordered as possible. In other words, if you order a white tall bearded reblooming Iris we will attempt to substitute with the same. If you do not wish substitutions please state that in the comments section of your order. We will refund for any Iris not shipped and the difference in shipping charges. If you do not like the substitution please let us know and we will try to please you. It is our goal to have every one of our customers very pleased with their orders. Please do not hesitate to notify us of anything you are not pleased with.

PLANT QUALITY: The garden is inspected thus assuring you of quality, disease free plants. Our rhizomes are guaranteed true to varietal name and are healthy at time of shipment. If any plant fails to perform satisfactorily, please let us know by November 30 and we will replace the plant with your next order. It will be replaced the following season providing the variety is still in the catalogue. If it is not available a substitute variety will be sent or we will refund your money. However, we cannot accept responsibility for growing or storage conditions over which we have no control, even the weather.
We will be generous!